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About three days later after he won, he received the price code but the bonus was nowhere to be seen.
After he contacted the customer support, he was informed that no bonuses were offered as prices, only gadgets in this case an iPad.
The player had offered three pictures as a proof of the bonus and prices. Complaints on related Rizk Casino Same owner. Delayed payment, status unknown.
Black points: 10 for this casino. The casino asked them on several occasions to send necessary documents for the account verification which the player said they sent a long time ago.
They also said the player's account had never been verified hence their request for documents and the withdrawal request had been approved and processed before.
In the end, the player said he had sent the documents a while ago, no update since then. Waiting for decission of regulator.
Player experienced some issues when he played roulette. The player from India has probably experienced a technical issue while playing Roulette, which caused some discrepancies in his balance.
Disputed amount: 3,, INR real money. Complaints on related SverigeAutomaten Casino Same owner. Black points: 11 1 for this casino.
The player's winning and the deposit was confiscated without any relevant reason given from the casino. The player, Adyrus1, had his account closed including his winning, without any reason given.
The ThePOGG's representative spoke directly with the MGA Malta Gaming Authority regarding this issue and while they have indicated what factors were involved in the decision not to pay this player they have not provided the supporting evidence.
The case remains open and unresolved. Complaints on related Vernons Casino Same owner. Sin from the past.
The player's account was closed without an explanation. In the past, this casino had way too many complaints but ever since it was bought by the Betsson Group at the end of March in , it changed for better, much better.
The casino received all the documents needed for the account verification before their doings, but the reason for the closure stayed unknown. Later on, the casino said that the account was under the investigation and they would contact the player with an update.
They never did and the complaint was left unsolved. Complaints on related Jackpot Casino Same owner. Delayed payment. The player made a withdrawal request but the payment was delayed.
The casino asked for new documents for verification and promised to look into the matter. No update since then. Black points: 11 for this casino. Player accused of having duplicate accounts.
The player won some money in the casino, made a withdrawal request and sent in all documents needed. However, their account was locked and all funds seized due to a duplicate account accusation.
The player stated they only had one account in the casino and was looking for help in this matter. A representative of the forum recommended them to turn to licensing authorities.
Black points: 19 1 for this casino. Player unable to withdraw their winnings. The player deposited money in the casino and managed to win. After depositing in a sister casino, their account was locked.
The player put a lot of effort into solving this problem, contacting the casino on numerous occasions, but did not succeed.
Delayed payment, likely paid. The casino asked for new documents for verification and stated the verification process was completed and the player's withdrawal was processed.
Complaints on related Mr Smith Casino Same owner. Justified complaint. Black points: for this casino. Problematic withdrawal process.
The player's account was fully verified and a deposit was made via credit card and once they requested a withdrawal, the casino wanted them to use their PayPal account instead.
But as explained to the casino, the PayPal account in question was not in use anymore because it was hacked and therefore not secure.
The player was willing to undergo a substantial verification check for a withdrawal to the bank account, but the casino replied it was impossible due to AML, the anti-money laundering requirements.
Thanks to the player's knowledge of financial transactions it turned out this could not, in reality, be an AML requirement as long as the required payment method was verified.
In the past, the casino had no issues with sending the winnings to their bank account but this time, it was a different story. The withdrawal request hasn't been processed and the casino didn't reply to this complaint at all.
The player wanted to withdraw their winnings but the transaction was being processed much longer than the casino's designated processing period.
The casino support didn't provide the player with any information concerning this withdrawal and they also never responded to this complaint.
Black points: 61 for this casino. Account closed. The player had wanted to withdraw their winnings and tried to verify their account.
But instead, the casino closed their account claiming that the customer had self-excluded themselves on the casino's sister site and that they were closing their account.
The player received their deposit back but there is no further information on this case and it stays unsolved.
Black points: 30 for this casino. Terms and conditions were breached. The player wanted to withdraw their winnings but they were removed from their account and only deposit remained.
Upon further investigation from the customer, they found out that they could deposit money and claim a bonus but not play in the casino as their country was restricted from playing in the casino.
The customer saw this as unfair and thus filed this complaint but the casino hasn't responded. Black points: 60 6 for this casino.
Terms and conditions were breached and all funds seized. The customer claimed not being aware of any breach and when asked for further explanation, the support didn't provide any.
The casino didn't respond to this complaint either. Show 3 similiar complaints with black points in total 97 for this casino.
Extremely delayed payout process. The player requested a withdrawal, submitted their verification documents which were approved almost right away, but their withdrawal still didn't go through.
The casino claimed that it was because of security checks and they didn't give any an estimated time by which it should've been finished.
There has been no further progress in this case and the casino hasn't responded to it either. Black points: 57 for this casino.
Delayed payout process. The player's withdrawal had been pending for longer than it was supposed to and they were told by the casino support that some withdrawals require extended security checks.
But the casino never requested any documents for verification from them. The casino didn't respond to this complaint as well. Black points: 38 for this casino.
Delayed payment process. The player wanted to withdraw their money after they had won in the casino, but they only received a part of their winnings and the rest of it was still awaiting approval.
There have been no further updates and the casino hasn't responded. Show 2 similiar complaints with black points in total 95 for this casino.
Black points: 64 6 for this casino. The player said that they couldn't have breached the terms and asked the casino for a proof. The casino's response was just reiterating which term had been breached and advised the customer if they wanted to take the case further, they should turn to a gaming authority.
Black points: 7 1 for this casino. Bonus conditions were breached. When the customer asked for a withdrawal, their winnings were confiscated by the casino citing bonus terms were at the breach.
The player argued they couldn't have breached the terms and that they had already withdrawn money at the casino in the past.
The casino responded with citing which terms the customer breached and if they wished to pursue this case further, they should turn to a gaming authority.
No further details were posted. Show 1 similiar complaints with 7 black points in total 1 for this casino.
Complaints on related CasinoEuro Same owner. Technical glitch. She tried to refresh the game multiple times but it wouldn't work.
The player than contacted the casino about it who forwarded the issue to the game provider, NetEnt, for further investigation. Once that was done, the provider decided that the player did receive the correct amount of their winnings and the error was caused by the system freezing.
There are no relevant updates since then. The player was accused of high betting and his winning was denied. The player admitted that he tried to log in to his Casino Euro account with his Euro Casino account username and password by a mistake.
Later on, the casino accused him of broken bonus terms and conditions while high betting but the player said that such a term was not there when he played.
The casino claimed otherwise and returned the player's deposit. No further information is available. The player's withdrawal was denied due to broken terms and conditions of the casino.
After the player completed the wagering requirements, they requested a withdrawal of SEK91, Shortly after that, the player received an email where he was denied of the withdrawal and accused of bonus abuse, where they bet more than it was allowed.
The player claimed they never bet too high and it was impossible for them to make a mistake like that. The casino never responded to the complaint and the case remains unresolved.
Disputed amount: 91, kr bonus money. Black points: 22 for this casino. The player's funds were confiscated due to a violation of the casino's rules.
He was in a complete shock when it happened because he was a long time player of the casino, for over four years. The casino never responded to the complaint and it remained unresolved.
Complaints on related Super Casino Same owner. Black points: 19 for this casino. Player unable to withdraw their money, one year delay in payment.
The player was trying to withdraw their winnings for a year. The casino kept delaying the payment due to the verification process and change in management.
The extremely long delay left the player disappointed and frustrated. Black points: 85 8 for this casino.
Player unable to make a withdrawal, delayed payment. The player made a withdrawal request, but the payment was delayed. The casino stated their account was under review by the management team which took several weeks and left the player frustrated.
The complaint remains unresolved. Delayed payment, player impatient. The player tried to make a withdrawal and was asked to send in their documents repeatedly.
This caused a delay in payment. Show 2 similiar complaints with black points in total 9 for this casino. Player's bonus winnings capped.
The player likely did not read the bonus terms and conditions and their winnings were capped at the maximum cashout amount. Player accused of terms and conditions breach.
The player made a deposit and claimed a bonus. After playing in the casino and making progress they noticed the wagering requirements doubled.
There was a long discussion with the casino and the player was accused of terms and conditions breach. The player categorically disagreed and was ready to take legal action.
Player's laptop stolen, their username and password misused to play in the casino. All funds lost. The player's laptop they used to play in the casino together with the username and password was stolen and all money wagered and lost.
When the player informed the casino about the situation and requested a refund. However, according to the casino, there was not enough evidence the laptop was stolen.
Moreover, the casino couldn't be held liable for the actions of our customers in relation to the safe-keeping of their login credentials or gaming equipment.
Show 1 similiar complaints with 0 black points in total. Player's withdrawal delayed, likely paid. The player complained their withdrawal was delayed.
The casino asked for player's documents repeatedly but finally stated the funds were transferred successfully. Complaints on related NordicBet Casino Same owner.
Black points: 15 for this casino. The player's account was closed without an explanation given by the casino. Jeanbahdo requested a withdrawal that was delayed due to a random investigation.
Later on, her account was closed and her deposit of SEK2, was returned to her. When she asked for an explanation, the response was that the casino has the right to close any account for any reason without explaining why and refused to discuss the case further nor go into more details.
Disputed amount: 9, kr bonus money. The player's account was closed without any relevant reason. After A-L requested a withdrawal, her request became a subject for a random investigation.
Shortly after that, her account was closed and the deposit of SEK2, was returned to her. The casino's response was that they have the right to close any account for any reason without explaining why.
The casino never responded to the complaint and it would remain unresolved. Disputed amount: 4, kr bonus money.
Black points: 50 5 for this casino. After that, the casino locked her account and asked her to provide documents for the account verification, which she did right away.
Then they asked her to verify some information via a phone call where the representative asked her what was Louisa betting on when she played but she couldn't remember.
Her account remained closed and she was told that she would receive her deposit back but not her winnings. The complaint remained unresolved.
Black points: 47 4 for this casino. Player was accused of breaching casino's terms of someone else using his IP address.
Gabriel accepted a bonus and after he won NOK10,, he requested a withdrawal. He then received an email from the casino where they informed him that he breached a term of someone else using his IP address.
The player claimed that he was the only one who played from this IP but the casino said they had proofs of these accusations but couldn't share them with the mediator.
They also recommended the player to contact eCogra to help them resolve this matter. They said they would provide any details needed. There's no further information on whether the player contacted them or not.
Disputed amount: 10, kr bonus money. Black points: 24 2 for this casino. Extremely complicated account verification process. At first, he sent a copy of his driving license, bank card and a letter from his mobile phone company to prove his address.
About twenty minutes later, he received an email that said he had to send the bank card copy again, with some numbers covered. Anthony did so right away and another 20 minutes later, his proof of address document was rejected so he sent them a letter from a credit card, the same letter he had used for many, many casinos to verify his address, but they rejected that one too.
The casino replied once more that he had to send them his ID and bank card again. After that, he sent them a document of his car insurance but after that, he received yet another email from the casino that said his documents were sent to their security department and their verification would take up to 72 hours.
Ever since then, Anthony hasn't received any more emails from the casino but was able to see that his documents were rejected.
This is a very complicated verification process that led to practically nowhere because the complaint remained unresolved.
Complaints on related Guts Casino Same owner. Failed self-exclusion. Player complained that he was allowed to open an account in this casino despite the fact that he had self-excluded himself permanently in all casinos with the same group owner.
Player had made some deposits and lost and he demanded a refund. The machines support free mode. If you want to play for money, website authorization is required.
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